In the event of a dispute, we inform you that the consumer may resort to the Alternative Dispute Resolution entities identified on the consumer portal, on the website www.consumidor.pt, or Online Consumer Dispute Resolution identified on the website https://webgate.ec.europa.eu/odr.

The currently existing alternative dispute resolution entities are as follows:

​

 

CNIACC - National Center for Information and Arbitration of Consumer Disputes
generic competence
E-mail: cniacc@unl.pt
Web: http://www.arbitragemdeconsumo.org

​

Center for Information, Measurement and Arbitration of Consumer Disputes in the Algarve
Geographical area covered - contracts signed in the District of Faro
E-mail: support@consumidoronline.pt
Web: http://www.consumidoronline.pt/

​

Coimbra District Consumer Conflict Arbitration Center
Geographical area covered - contracts concluded in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
E-mail: geral@centrodearbitragemdecoimbra.com
Web: http://www.centrodearbitragemdecoimbra.com

​

Lisbon Consumer Dispute Arbitration Center
Geographical area of coverage - contracts concluded in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: http://www.centroarbitragemlisboa.pt

​

Vale do Ave Consumer Dispute Arbitration Center / Arbitration Court

Geographical area of coverage - contracts entered into in the municipalities of: Cabeceiras de Basto, Celorico de Basto, Fafe, Felgueiras, Guimarães, Mondim de Basto, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vieira do Minho, Vila do Conde, Vila Nova de Famalicão, Vizela.

E-mail: triave@gmail.com

Web: http://www.triave.pt

​

Porto Consumer Information and Arbitration Center
Geographical area of coverage - contracts concluded in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
E-mail: cicap@mail.telepac.pt
Web: http://www.cicap.pt

​

CIAB - Information, Arbitration and Consumer Conflict Center
Geographical area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
Email: geral@ciab.pt
Web: http://www.ciab.pt

​

Madeira Consumer Dispute Arbitration Center
Email: centroarbitragem.sras@gov-madeira.pt
Web: http://www.srrh.gov-madeira.pt